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Home Support Frequently Asked Questions

Frequently Asked Questions

Here is a list of questions we are commonly asked. Please read this over before contacting us, as the answer may already be here. The Setup Guide and Forums are also a good place to find answers and solutions .

 

Will your software work in 'x' host?

Check the 'Host DAW Support' table for each product page to determine if that product will work in your host. Always read this before buying the software, as we do not offer refunds for software under any circumstances! Also check the Setup Guide for specific setup instructions for your DAW host.


Is the software an actual sound producing emulation of the original synthesizer(s)?

No, as that would be illegal and violate the original manufacturers copyrights. The product is an editor and controller for the actual synthesizer the product was made for. It sends MIDI data to and from the hardware to manage and control the sound from the hardware. You will need to own the actual hardware synthesizer to make use of these products.


I don't want it or use it anymore. How do I get a refund?

You can't. See the rule above about reading before buying... We do not offer refunds for software under any circumstances!!! This is for the obvious reason that software is easily duplicated, and could easily be used even if the purchase was returned. Please read the Terms of Use and all details before making any purchase.


Can I transfer or sell my license?

No. By purchasing the software license, only you are entitled to use the software and are eligible for free updates. By purchasing the software, you are buying a license to 'use' the software, not 'own' it. reKon audio retains all rights to ownership of the software. Due to the way our automated sales system works and the affordable price of the software, we can only provide limited support for the original license holder. The sale or distribution of reKon audio software or licenses by a third party is strictly prohibited by law and will result in the termination of software license, web account and legal action. Please read the Terms of Use and all details before making any purchase.


Why do I not get both Mac and Windows versions?

The license covers one user on one machine platform only. However, we do offer a 'Mac and Windows' version license combo at a discounted rate. Please understand that it takes time, hardware and money to develop for and support both platforms, which is a considerable cost for a small development company like us.


Where's the box?

The product package illustrations shown on this website are only images. All software is delivered electronically via email and download. This saves both the environment and your pocket book from needless packaging and shipping that will only end up as refuse. We do not physically ship software or licenses.


Will your software work when using a VST->AU Wrapper?

Sorry, but no. The adapters do not fully support MIDI bi-directionally.


What makes the VST-AU Editor Series™ different from other MIDI editors/librarians?

The VST-AU Editor Series™ editors allows you to work inside your favorite music production DAW host. This allows the user to manage the hardware in the same environment that the music is made in. Consequently, this gives the user the ability to craft the patch sound along with the music. More over, you can automate and record any parameter inside your sequence, in sync with your track. You can also name your patches and store them as .fxb/.fxp presets for instant recall. There is also the difference in GUI quality, with graphics that relate and enhance the original hardware itself.


What VST version are the VST Editor Series™ plugins?

The VST Editor Series™and VST-AU Editor Series™ are built on the VST 2.4 framework. All plug-ins are 32 bit and/or 64 bit.


This is cool, but I don't see an editor for my synth?

Our VST-AU Editor Series is growing quickly. If you don't see an editor for your synth, please send us a line to let us know you would like to see one for it. If we see a particular demand for it, we will follow up on it.


Can I temporarily donate my synth so that you can make an editor for it?

Yes. Since the actual synth is needed on-site to create and test the editors, we do accept donations for temporary use of some synthesizers to create new editor products. If you would like to consider donating your synth for temporary use in order for us to create an editor for it, please contact us (it will be returned to you safely in the same condition as it arrived, at no charge and you will receive a free copy of the software). The loan time required will vary, but usually is no more than 3-8 weeks. The sender is required to cover the shipping cost of sending the unit to us. reKon audio will cover the return shipping costs.


Are upgrades free?

All release updates of the same version are free (i.e. from version 1.2 to 1.3). Version upgrades (i.e. 1.3 to 2.0) are offered at a reduced rate for existing, registered users. Please use the Contact page to obtain the update and provide your user email, purchase date, order number and platform you purchased software for. Updates will not be provided without this information.


How do I get updates for my software?

If your computer is online, You can check for updates by checking your 'About' screen for the product you are using. If not, you can check online here.


Will you be updating the VST Lead, VST Lead 2 and VST Virus Editors to VST-AU Format?

Yes, VST-AU versions of these products are coming. There will be a $20 upgrade fee for existing VST users that paid $49.95 for the original license and software. The sale price of the new products will be $69.95 each for new customers. The new versions will come with installers and all the same features as our newer VST-AU products. Current purchasers of these products will receive the 'VST' only version of the software until the upgrade is ready. All current users will be notified by email when the upgrade is available.


The support I need is not here. Where do I get it?

You can contact reKon audio via the Contact page if you have questions or need additional support. Please be absolutely certain you have first read all documentation, user manuals, set-up guides and related forum posts available on this website before you submit a request for support. In almost all cases, you can solve any issues you may have with the support and information found in the documentation under the 'Support' section of this web site, and within the product forums.